Privacy Policy

We are R. Unicornius Axom Private Limited ("Trace Origin", "our", "us", or "we"). We own and operate the website, accessible at https://traceorigins.org/ ("Website").

By accessing or using our Website, or by providing your Personal Data directly to us (such as by registering yourself or sharing information for us to contact you), it will be deemed that you have agreed to the terms outlined in this Policy. Where required, you consent to the collection, use, and disclosure of your Personal Data as described in this Policy. We request you to carefully read this Policy and if you do not agree with its terms, please do not use our Website, request or access our services, or share your Personal Data with us.

We are committed to respecting your privacy and ensuring the Personal Data collected from you is adequately secured and protected from malicious third parties or any unauthorised disclosures.

By using our Website or otherwise expressly giving us your Personal Data, you agree to the terms of this Policy. You also expressly consent to our use and disclosure of your Personal Data in the manner identified under this Policy and further signify your agreement to this Policy and the End User License Agreement.

1. Introduction

1. The protection and security of your Data are our top priority, and please be assured that we have undertaken all necessary and reasonable measures to protect and maintain confidentiality over your Data and its transmission through the internet.
2. This Policy discloses and explains how we collect, process, store, share and protect your Data. This Policy does not apply to data we collect by other means (including offline) or from other sources, except as detailed here in this Policy.
3. This Policy explains what Data of yours will be collected by us when you access or use our Services, how the data will be used, and how you can control the collection, correction, and/or deletion of your Data. We will not use or share your data with anyone except as described in this Policy. The use of your Data shall be limited to the purposes as identified under this Policy.

2. Exclusions

1. Unsolicited information: This Policy does not apply to any Data other than information collected by the Company through the Website. This Policy will not apply to any unsolicited information provided by you on our Website or by any other means. Such information will be deemed non-confidential and may be used or disclosed without limitation.
2. Links to third-party websites and platforms: The Software may contain links to external websites or service providers. The Company is not responsible for the privacy practices or content of such third-party websites. You are encouraged to review the privacy policies of these websites before sharing any Data. We assume no liability for any consequences resulting from your interaction with these websites.
3. Third-Party Responsibilities: The Company takes reasonable measures to protect Data shared with authorized third-parties. However, we are not responsible for any breaches or misuse of your Data by such third-parties outside the scope of our agreement with them.

3. Definitions

In addition to all the definitions in this Policy, the following terms shall have the meaning as set out below:

1. "Cookie" means small packets of information stored by the Website to provide seamless services;
2. "Data" shall mean and include Personal Data, Usage Data and any other types of data;
3. "Terms of Service" or "TOS" shall mean and refer to our terms of service;
4. "Internet Protocol Address" or "IP Address" is a unique set of number that is assigned to all devices that are connected to the internet;
5. "Personal Data" means any information relating to an identified or identifiable natural person; and
6. "Usage Data" means such analytical data and other types of data collected by us which is based on your usage of our Website and the services provided through our Website.

4. Data Collected From You

1. To access and use our services, we will request you to provide the following Data which is mandatory:
   1. email address;
   2. phone number.
2. In addition to the foregoing, you may choose to provide us with the following Data as well but it is not mandatory to receive our services:
   1. name;
   2. age;
   3. date of birth; and
   4. address.
3. Other than the foregoing, you may be required to provide credit / debit card details, or UPI ID in the event that you wish to make a purchase through our website.

5. Categories of Data Collected

1. Personal Data: Data that you provide at the time of registration to engage us for our services, including any data that can be used to identify, contact, or locate you.
2. Usage Data:
   1. We automatically collect various types of data about your use of our Website, and our services, including your search history within our Website, plans you view, what you clicked on and other uses of our features, the amount of time you spend looking at different parts of our Website, and inferences we draw about your preferences.
   2. In addition to the above, we collect some information about the browser and device you use to interact with or avail our services, including the browser type and settings, device type and settings, operating system, unique identifiers, version of the operating system or app you are using, IP address, crash reports, and system activity.

6. Cookies

We will only use Cookies that are necessary for core-web application functionality, and no other Cookies will be used by us for tracking or providing targeted advertisements.

7. Use of the Data Collected

1. Use of the Information for Services: The primary goal of ours in relation to collecting your Data is to provide you access to our Website and the services, including the following ("Primary Purpose"):
   1. observe, improve and administer the quality of our services;
   2. analyse how our services are used;
   3. diagnose technical problems or issues with our services;
   4. notify you about any changes to the Website;
   5. enable us to comply with the legal and regulatory obligations;
   6. contact you in relation to any queries raised by you or any issues faced by you;
   7. contact you in compliance with any applicable laws;
   8. troubleshoot any errors, protect you against malicious third party, plan project, detect fraud and other illegal activity; and/or
   9. enforce our Terms of Service.
2. Additionally, we may use your Data provided by you for the following purposes ("Secondary Purposes"):
   1. remember the basic information provided by you for effective and seamless access;
   2. confirm your identity in order to determine your eligibility to use the Website and avail the services;
   3. be able to reach out to you for new/ exclusive offers, announcements and relevant updates;
   4. send administrative notices and service-related alerts and similar communication;
   5. perform market research.
3. While providing consent under this clause, you would have to specifically opt in for the processing of your Personal Data for any Secondary Purposes.

8. Sharing of Your Data With Third Party

1. We may share your Data with third parties to adequately and efficiently provide our services to you, and to ensure seamless working of our Website. Our contractual arrangements with third parties restrict them from using your Data except for the explicit purpose of assisting in provision of these services. We will share your Data with the following third parties:
   1. Google - For the purpose of signing up / logging into our Website;
   2. Amazon - For the purpose of storage of your Data on AWS servers located in India; and
   3. Razorpay - For the purpose of receiving payment from you.
2. Regulatory Disclosures: We will at all times cooperate with government and law enforcement officials to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your Data as we reasonably determine is necessary and appropriate to:
   1. satisfy any applicable law, regulation, governmental requests or legal process;
   2. protect the safety, rights, property or security of the Company, our services, the Website or any third party;
   3. protect the safety of the public for any reason;
   4. detect, prevent or otherwise address fraud, security or technical issues; and
   5. prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

9. Security of Information

1. We have put in place appropriate methods and managerial procedures to safeguard and secure your Data. We only process Data in a way that is compatible with and relevant for the purpose for which it was collected or authorized by you. The Website allows you to access your Data and allows you to correct, amend or delete any inaccurate information.
2. We use commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment.
3. The Data that is collected from you may be transferred to, stored and processed at any destination within India, in compliance with the applicable laws. By submitting such Data on our Website, you agree to such transfer, storage and / or processing.
4. By using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond its reasonable control.
5. In the event the Company becomes aware of any breach of security of your Data, we will promptly notify you and take appropriate action to the best of our ability to remedy such a breach, in accordance with the applicable laws.

10. Children's Data

Our Website and Services are intended solely for individuals who are at least 18 years old, or the age of legal majority in their jurisdiction. We do not knowingly collect Data from individuals under this age. If we become aware that Personal Data from a minor has been collected, we will promptly delete such information.

11. Data Subject Rights

As per the applicable laws, you shall have the following rights in relation to your Data:

1. Right to access - the right to request confirmation of whether your Data is processed and to obtain a copy of that data;
2. Right to erasure - the right to request deletion of your Data under certain circumstances;
3. Right to rectification - the right to request correction of inaccurate or incomplete Personal Data;
4. Right to object - the right to object to the processing of your Data in certain situations;
5. Right to restrict processing - the right to request that the processing of your Personal Data be limited under specific conditions;
6. Right to portability - the right to receive your Data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

You may exercise the above rights in relation to any Data that you have provided to us, by emailing us at hello@traceorigins.org.

12. Retention of Your Data

1. We will retain your Data for as long as you access or use our Services or maintain an account on our Website.
2. Upon deletion of your account or cessation of your use of our Services, we will delete your Data as soon as reasonably practicable, unless retention is required to comply with applicable laws or legal obligations.

13. Notification of Changes

From time to time, we may update this Policy to reflect changes to our information handling practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

14. Lodging Complaint

If you believe your Data has been processed in a manner not compliant with the applicable laws, you may lodge a complaint with the appropriate regulatory authority or seek other remedies available under law.

If you have any concern or queries related to this Policy, please reach out to us at hello@traceorigins.org.